Privacy Policy

This Privacy Policy explains how Your Fast Finance ("we", "us", "our") collects, uses, discloses and protects your personal information when you visit our website or use our enquiry and matching service. We are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What information we collect

The personal information we collect depends on how you interact with us. It may include:

• Contact details such as your name, email address, phone number and the state or area you live in.
• Enquiry details such as the type of vehicle you are interested in, the loan amount you are considering, and your employment and general financial situation.
• Background details you choose to share, such as your employment type or whether you have had credit difficulties, so we can match you with a suitable specialist.
• Technical information such as your IP address, browser type, device information and pages visited, collected automatically when you use our website.

You can choose not to provide some information, but this may mean we are unable to match you with a loan specialist.

2. How we collect your information

We collect personal information in the following ways:

• Directly from you when you complete our online enquiry form or contact us by phone or email.
• Automatically through cookies and similar technologies when you browse our website.
• From third parties, such as advertising and analytics providers, where you have engaged with our advertising.

3. Why we collect and use your information

We collect and use your personal information to:

• Match you with a loan specialist suited to your profile and situation.
• Pass your enquiry to that specialist so they can contact you and discuss your options.
• Respond to your questions and provide customer support.
• Improve our website, services and advertising.
• Meet our legal, regulatory and record-keeping obligations.

Submitting our form does not constitute a loan application and does not run a credit check. Any formal credit assessment occurs later, with your consent, if you choose to proceed with a lender through your specialist.

4. Who we share your information with

To deliver our matching service, we disclose your personal information to:

• Loan specialists and finance brokers we match you with, so they can contact you about your enquiry.
• Service providers that support our business, such as website hosting, form, customer relationship management and analytics providers.
• Government or regulatory bodies where we are required or authorised to do so by law.

We do not sell your personal information. When you submit an enquiry, you consent to us disclosing your details to a loan specialist so they can contact you, including by phone, SMS and email. Once your information is passed to a specialist or lender, their own privacy policy will govern how they handle it. We encourage you to review their privacy practices.

5. Marketing communications

We may use your contact details to send you information about our services or related offers. You can opt out at any time by using the unsubscribe link in our emails or by contacting us using the details below. Loan specialists you are matched with may also contact you about their services in line with their own privacy policy and your consent.

6. Cookies and analytics

Our website uses cookies and similar technologies to remember your preferences, measure website performance, and understand how visitors use our site. We may use third-party tools such as analytics and advertising platforms. You can disable cookies through your browser settings, although some parts of the website may not function as intended.

7. Data security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes secure data transmission, access controls and trusted service providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Overseas disclosure

Some of our service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.

9. Accessing and correcting your information

You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, contact us using the details below. We may need to verify your identity before acting on your request, and we will respond within a reasonable time.

10. How long we keep your information

We keep your personal information only for as long as needed to provide our service and to meet our legal and regulatory obligations. When it is no longer required, we take reasonable steps to securely destroy or de-identify it.

11. Making a complaint

If you believe we have not handled your personal information appropriately, please contact us first using the details below and we will investigate your concern. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by phone on 1300 363 992.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page, with the "Last updated" date shown above.

13. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: